Ambika Jewellers

— TERMS & CONDITIONS —

Introduction

Welcome to Ambika Jewellers. These Terms & Conditions (“Terms”) govern your access to and use of the services, website, communication systems, digital platforms, WhatsApp Business communications, Rich Communication Services (RCS), and any associated services offered by Ambika Jewellers, located at Ground Floor Shop No. 14, A Wing, Manjiri Heights, Badlapur Gaon Road, Chintamani Chowk, Badlapur, Thane – 421503, India.

By accessing our services, interacting with our digital platforms, submitting inquiries, or communicating with us through WhatsApp, RCS, phone calls, email, or other channels, you agree to comply with and be legally bound by these Terms. If you do not agree with any provision of these Terms, you should discontinue use of our services immediately.

These Terms are drafted in accordance with applicable Indian laws, including the Information Technology Act, 2000, Consumer Protection Act, 2019, and relevant electronic communication regulations applicable in India.

Definitions

For the purpose of these Terms:

  • “Company,” “Business,” “We,” “Us,” and “Our” refer to Ambika Jewellers.
  • “User,” “Customer,” “You,” and “Your” refer to any individual or entity accessing or using our services.
  • “Services” refers to jewellery sales, customer support, promotional communication, appointment scheduling, digital engagement, and related offerings.
  • “Platform” refers to our website, WhatsApp Business account, RCS channels, mobile communication systems, and associated digital properties.
  • “WhatsApp Official API” refers to Meta-authorized business messaging systems.
  • “RCS” means Rich Communication Services supported by telecom operators and verified messaging providers.
  • “Content” includes text, images, videos, product information, logos, trademarks, messages, and media published by Ambika Jewellers.

Acceptance of Terms

By using the services of Ambika Jewellers, you confirm that you have read, understood, and accepted these Terms. Your continued interaction with our business constitutes legally binding acceptance.

These Terms apply to all visitors, customers, vendors, communication recipients, and users interacting with Ambika Jewellers through physical or digital channels.

If you are using our services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

Description of Services

Ambika Jewellers specializes in the sale and promotion of jewellery products including gold jewellery, silver jewellery, ornaments, traditional jewellery, customized jewellery items, gifting products, and related accessories.

Our services may include:

  • Product inquiries and catalog sharing
  • Order placement assistance
  • Customer support
  • Promotional campaigns
  • Appointment scheduling
  • Festival offers and discounts
  • WhatsApp notifications
  • RCS business messaging
  • Customer engagement activities
  • Delivery and billing communication

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts under Indian law to use our services.

By using our services, you confirm that:

  • You are legally competent.
  • Information provided by you is accurate.
  • Your use of the platform does not violate any applicable law or regulation.

We reserve the right to deny access to users found violating eligibility conditions.

Account Registration

Certain services may require you to provide personal information including:

  • Name
  • Mobile number
  • Email address
  • Billing details
  • Delivery address

You agree that all information submitted is true, accurate, current, and complete.

You are responsible for maintaining the confidentiality of your communication channels and ensuring that your contact details remain updated.

Ambika Jewellers shall not be liable for losses arising from inaccurate or outdated customer information.

User Responsibilities

By using our services, you agree:

  • Not to misuse our communication channels.
  • Not to send harmful, unlawful, defamatory, or fraudulent content.
  • Not to attempt unauthorized access to our systems.
  • Not to interfere with service operations.
  • Not to impersonate another individual or entity.

Users shall use the platform only for lawful purposes.

Any misuse may result in termination of access and legal action where applicable.

Payment & Billing Terms

All purchases made through Ambika Jewellers are subject to applicable pricing, taxes, GST, making charges, and payment conditions.

Customers agree that:

  • Prices may vary without prior notice.
  • Applicable taxes will be charged as per Indian law.
  • Payments must be completed before delivery unless otherwise agreed.
  • Billing disputes must be raised within seven days of invoice issuance.

We may accept payments through:

  • UPI
  • Bank transfer
  • Debit/Credit cards
  • Cash payments
  • Authorized payment gateways

Ambika Jewellers reserves the right to refuse or cancel orders suspected of fraud or unauthorized transactions.

Subscription Renewal & Termination

Certain communication services such as promotional notifications, WhatsApp updates, or RCS alerts may operate on subscription or consent-based systems.

Users may:

  • Opt in voluntarily
  • Withdraw consent anytime
  • Request termination of communications

Ambika Jewellers reserves the right to terminate or suspend communication access where misuse, abuse, or legal violations occur.

Termination shall not affect obligations incurred prior to termination.

Use of WhatsApp Official API & RCS

Ambika Jewellers may use Meta-approved WhatsApp Official API and RCS communication systems for customer engagement.

By providing your contact information and opting in, you consent to receiving:

  • Order confirmations
  • Service notifications
  • Product updates
  • Promotional offers
  • Customer support messages
  • Transactional alerts

All communications are conducted subject to:

  • Meta Business Messaging Policies
  • WhatsApp Commerce Policies
  • Telecom regulations
  • Applicable Indian data protection principles

Users may opt out at any time by replying STOP, unsubscribing, or contacting us directly.

We strictly prohibit:

  • Spam messaging
  • Unauthorized promotions
  • Misleading content
  • Illegal advertising

Message Delivery & Compliance Policy

Ambika Jewellers does not guarantee uninterrupted or error-free delivery of messages through WhatsApp, RCS, telecom operators, or internet-based services.

Message delivery may depend upon:

  • Network availability
  • Device compatibility
  • Telecom provider limitations
  • Meta platform policies
  • Internet connectivity

Users acknowledge that delays or failures may occur beyond our reasonable control.

We comply with communication regulations and maintain reasonable standards to avoid spam or policy violations.

Intellectual Property Rights

All content associated with Ambika Jewellers including:

  • Logos
  • Brand names
  • Product images
  • Catalogs
  • Marketing materials
  • Website content
  • Designs
  • Digital assets

are the intellectual property of Ambika Jewellers unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

Unauthorized use may result in legal action under applicable intellectual property laws.

Confidentiality

Both parties agree to maintain confidentiality of non-public information exchanged during business interactions.

Ambika Jewellers shall implement reasonable safeguards to protect customer information from unauthorized disclosure.

Users agree not to misuse confidential business information obtained through our services.

Confidentiality obligations shall survive termination of service relationships.

Disclaimer of Warranties

Our services are provided on an “as is” and “as available” basis without warranties of any kind.

Ambika Jewellers does not guarantee:

  • Continuous availability
  • Error-free communications
  • Uninterrupted operation
  • Complete accuracy of third-party services

To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted under Indian law, Ambika Jewellers shall not be liable for:

  • Indirect damages
  • Incidental losses
  • Consequential damages
  • Communication failures
  • Loss of profits
  • Data loss
  • Third-party platform interruptions

Our aggregate liability shall not exceed the amount paid by the customer for the relevant service or transaction.

Indemnification

You agree to indemnify and hold harmless Ambika Jewellers, its owners, employees, affiliates, and service providers from claims, liabilities, damages, losses, or expenses arising from:

  • Violation of these Terms
  • Misuse of services
  • Breach of applicable laws
  • Unauthorized activities
  • Third-party claims related to your actions

Governing Law (India)

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall fall under the jurisdiction of competent courts located in Maharashtra, India.

Both parties agree to attempt amicable resolution before initiating formal legal proceedings.

Changes to Terms

Ambika Jewellers reserves the right to update or modify these Terms at any time.

Changes may occur due to:

  • Legal requirements
  • Service modifications
  • Regulatory updates
  • Business operational changes

Updated Terms shall become effective immediately upon publication.

Users are encouraged to review the Terms periodically.

Contact Information

For questions, complaints, legal notices, or policy-related inquiries, please contact:

Ambika Jewellers
Ground Floor Shop No. 14, A Wing
Manjiri Heights, Badlapur Gaon Road
Chintamani Chowk, Badlapur, Thane – 421503
India

Phone: +91 9920706654
Email: workwithsagar97@gmail.com

End of Terms & Conditions.