Ambika Jewellers

A storefront with a glass door and two display cabinets filled with jewelry and decorative items. The building has a warm pink and cream exterior with a brown door and shutters. The displays feature various jewelry pieces, likely made of crystal or glass, placed on white stands.

Our Story

— PRIVACY POLICY —

Introduction

Ambika Jewellers respects your privacy and is committed to protecting the personal information shared with us through our website, digital communication channels, WhatsApp Business services, RCS messaging systems, customer support channels, and related services.

This Privacy Policy explains how Ambika Jewellers collects, uses, processes, stores, shares, and protects your information in compliance with applicable Indian laws and Meta Business communication requirements.

By interacting with Ambika Jewellers, you consent to the practices described in this Privacy Policy.

Information We Collect

Ambika Jewellers may collect various categories of information including:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Residential or delivery address
  • Billing information
  • Purchase details

Device Information

We may collect:

  • Device type
  • Browser information
  • IP address
  • Operating system
  • Device identifiers
  • Internet service provider details

Communication Data

When using WhatsApp or RCS channels, we may collect:

  • Message history
  • Delivery confirmations
  • Read receipts
  • Customer inquiries
  • Interaction timestamps

Cookies and Tracking Data

Our systems may use cookies or tracking technologies to improve:

  • User experience
  • Analytics
  • Website functionality
  • Marketing effectiveness

Purpose of Data Collection

Ambika Jewellers collects information for legitimate business purposes including:

  • Order processing
  • Customer support
  • Billing and invoicing
  • Service communication
  • Promotional messaging
  • Product recommendations
  • Appointment scheduling
  • Customer engagement
  • Legal compliance
  • Fraud prevention
  • Security monitoring

Data is collected only to the extent reasonably necessary for business operations.

Consent for WhatsApp & RCS Data Processing

By sharing your mobile number and opting into communication channels, you expressly consent to receive communications from Ambika Jewellers through:

  • WhatsApp Official API
  • RCS messaging
  • SMS
  • Calls
  • Email notifications

You acknowledge that message delivery may involve processing by:

  • Meta Platforms
  • Telecom operators
  • Cloud communication providers
  • Authorized service partners

Users may withdraw consent anytime by:

  • Replying STOP
  • Unsubscribing
  • Contacting customer support

Consent withdrawal shall not affect prior lawful processing.

Legal Basis for Processing

Ambika Jewellers processes personal data based on:

  • Customer consent
  • Contractual necessity
  • Legitimate business interests
  • Compliance with legal obligations
  • Fraud prevention and security purposes

All processing activities are carried out in accordance with applicable Indian legal standards and recognized privacy principles.

How We Use Collected Data

We may use collected data to:

  • Respond to inquiries
  • Deliver customer support
  • Process transactions
  • Send invoices and confirmations
  • Share order updates
  • Improve services
  • Conduct analytics
  • Personalize customer experiences
  • Send promotional communications
  • Maintain service security
  • Comply with legal obligations

We do not sell personal data to unauthorized third parties.

Data Retention & Deletion

Ambika Jewellers retains information only for as long as necessary for:

  • Business operations
  • Legal compliance
  • Dispute resolution
  • Tax and accounting obligations
  • Service continuity

Data may be securely deleted, anonymized, or archived after retention periods expire.

Users may request deletion of personal information subject to applicable legal or regulatory obligations.

Data Sharing with Third Parties

We may share limited information with trusted third parties including:

Meta Platforms

For WhatsApp Business messaging and communication services.

Google Services

For analytics, email systems, cloud storage, or related services.

Telecom Operators

For RCS delivery, SMS routing, and communication support.

Payment Providers

For transaction processing and payment verification.

Technology Vendors

For website hosting, communication infrastructure, and customer management systems.

Third parties are expected to maintain reasonable confidentiality and security protections.

Security Measures & Encryption

Ambika Jewellers implements commercially reasonable safeguards to protect customer data including:

  • Secure servers
  • Access controls
  • Password protection
  • Encryption mechanisms
  • Restricted employee access
  • Secure communication systems

While we strive to protect information, no internet-based system can guarantee absolute security.

Users are encouraged to protect their own devices and credentials.

Cookies & Tracking Technologies

Our systems may use cookies and similar technologies for:

  • Website functionality
  • Session management
  • User preferences
  • Performance analytics
  • Marketing optimization

Users may disable cookies through browser settings, though some features may become unavailable.

Third-party analytics providers may also use tracking technologies subject to their own privacy policies.

Data Transfer & Storage (India-based)

Customer information is primarily processed and stored within India or through infrastructure compliant with applicable legal standards.

Certain technology providers or communication platforms may process data across jurisdictions for operational purposes.

By using our services, users consent to such transfers where necessary for service delivery.

Ambika Jewellers takes reasonable measures to ensure secure handling of transferred data.

User Rights

Subject to applicable laws, users may have the right to:

  • Access personal information
  • Correct inaccurate data
  • Request deletion
  • Withdraw communication consent
  • Object to certain processing activities
  • Request clarification regarding data usage

Requests may be submitted through the contact details provided below.

Ambika Jewellers reserves the right to verify identity before processing requests.

Policy for Children

Our services are not directed toward children under the age of 18.

We do not knowingly collect personal information from minors without lawful authorization.

If any parent or guardian believes that a child has shared information with us improperly, they may contact us for removal assistance.

Updates to Privacy Policy

Ambika Jewellers may revise this Privacy Policy periodically to reflect:

  • Legal developments
  • Service updates
  • Technology changes
  • Regulatory requirements
  • Operational modifications

Updated versions become effective immediately upon publication.

Users are encouraged to review the Privacy Policy regularly.

Governing Law (India)

This Privacy Policy shall be governed by the laws of India.

Any disputes relating to privacy matters shall fall under the jurisdiction of courts located in Maharashtra, India.

Contact Information

For privacy-related questions, requests, complaints, or concerns, contact:

Ambika Jewellers
Ground Floor Shop No. 14, A Wing
Manjiri Heights, Badlapur Gaon Road
Chintamani Chowk, Badlapur, Thane – 421503
India

Phone: +91 9920706654
Email: workwithsagar97@gmail.com

End of Privacy Policy.

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